When you first set up a contact who already has an existing balance (they owe you money, or you owe them), you need to enter an opening balance to reflect this accurately.
Setting an Opening Balance
- 1When adding a contact — there is an Opening Balance field at the bottom of the Add Contact form. Enter the amount and whether they owe you (Debit) or you owe them (Credit).
- 2For existing contacts — go to their contact profile and click Add Opening Balance. Enter the balance and date.
Opening balance is a one-time historical entry representing what was owed before you started using Stockenzo. Only enter it once — adding it multiple times will create duplicate entries.
Advance Payments
If a customer pays you in advance (before any sale is made), you can record this as an advance payment from their contact profile: click Add Payment and enter the amount. The system records it as a credit (negative balance) on their account.
When you later make a sale to this customer and assign it to their account, their advance credit will automatically offset the sale amount. You can also manually apply the advance as a payment during checkout.
Advanced Balance Feature
The Advanced Balance allows customers to have a "wallet" type balance with your business. They can top it up at any time and use it to pay for purchases. This is different from a credit limit — here the customer pays first, then spends.
To use advanced balance during a sale: at the POS payment screen, select "Advance Balance" as the payment method. The system will deduct from their stored balance.
